Personal Shopper

A picker has been issued 3 warning letters for bad performance and attitude issues. What should be the next step? 

• Issue a final warning letter

• Set-up a meeting with HR

• Immediate Termination

If the picker has more than 3 orders what should be done 1st?

• Inform the picker to take his time and focus on quality

• Inform the picker to delegate the task to another picker at shop

• Inform the picker to clear the orders with the least quantity first.

Describe the picking process in detail from the time an order is generated till the time it is dispatched?

Answer explanation

Order generation:

• 1. The picker clicks on the order to assign it under their name. 

• 2. Collect the thermal bag from the reception.

• 3. Add ice gel packs to the thermal bag (For chilled and frozen items) and place the bag in the cart.

• 4. Starts picking the items in order (ambient, bakery, fruits veg, frozen, chilled).

• 5. Check the expiry and condition of items while picking them. 

• 6. Add chilled and frozen items in thermal bags.

• Sends subs for OOS items.

• 7. Once the customer substitutes the item, proceed with picking the items.

• 8. Cross-check the number of items in the device and the total no of items in the cart.

• 9. Organize the packing of items according to categories: (Ambient and non-edible items)(Bakery, fruits, and vegetables) + (Frozen and chilled items.)

• 10. Label the bags accordingly (frozen | Chiller ) (Eggs) (Bakery and cake) after packing.

• 11. Add the total bags used in the device for the packing.

• 12. Complete the order processing and securely attach the bill to the bag.

• 13. Dispatch the order and hand it over to the coordinator

A picker has been issued two warning letters for poor performance and attitude concerns.

What should be the next step? 

• Issue a stick

• Immediate Termination

• Schedule a meeting with the picker to understand the issue and address the concern proactively.

If a picker has escalated that he is unable to log into the picker app, what is the action that needs to be taken? 

• • To resolve the issue, start by clearing the cache and history.

  • After that, proceed to restart the device and attempt to log in again.

  • If the problem continues, proceed with escalating it in the pickers UAE channel, and tag Harsh Tilati and Brandon Britto (Hardware team), and the available Personal shopper team member.

• To resolve the issue, start by restarting the tablet.

  If no progress is measured, provide the picker with new picker app credentials.

• Provide the picker with a new tablet, as the original issue lies with the tablet.

What category do these following violations fall under?

Dispatching an item without paying for the same.

Fighting or engaging in disorderly conduct.

• Willingly or habitually violating health and safety regulations.

• Order picking and dispatching guidelines

• Breach of Code of Conduct

• Store Operating Procedures (SOP)

What is the right way to calculate the average picker performance? Choose all that apply.

• 1. Late orders / Total number of orders x 100% - (To calculate the total SLA breach by the picker)

• 1. Analyze and differentiate the picker's performance from that of the existing pickers at the store, who share similar working hours

• 1. All orders / high volume number of orders x 100% - (To calculate the total SLA breach by the picker)

• Organize a picker test

Which is the right process of picking items in an order?

• 1. Ambient

  2. Bakery.

  • 3. Fruits & Veg

  • 4. Frozen

  • 5. Chilled

• 1. 1. Bakery

  2. Ambient.

  • 3. Fruits & Veg

    4. Frozen

  • 5. Chilled

• 2. 1. Frozen/Chilled

  3. 2. Fruits & Veg

  3. Ambient.

  • 4. Bakery.

if a picker displays low performance in the area of accuracy, the best resolution is immediate termination, to boost efficiency in the team.

• True

• False

What is the first course of action for a picker who is not wearing his full uniform?

• • Investigate the concern proactively and penalize the picker accordingly.

• Penalize the picker directly without any required investigation.

• Issue a verbal warning