ITIL 4 DITS Chapter 9-11

Which describes the recommended skills for a Digital Leader?

• 1. 1. Relationship management

  2. 2. Education and learning

  3. 3. Evaluating emerging technologies and industry trends

  4. 4. Agile management techniques

• 1. Defining and using operational metrics

  2. Orchestrating technological changes

  3. Operationalizing metrics

  4. Business and technology management skills

• 1. Agile management techniques

  2. Lean value principles

  3. Governance champion

  4. Technical skills

• 1. Evaluating emerging technologies

  2. Evaluating industry trends

  3. Communication

  4. Project Management

_______ is described as a set of attitudes and behaviors that constantly considers the possibilities that digital technology offers their organization and its stakeholders, and looks for ways to make those possibilities real.

• digital culture

• digital first

• digital mindset

• digitalization

Which best describes what a Digital Leader should take into consideration and have an in-depth understanding of when evaluating emerging technologies and trends?

• 1. Competitors' interest in the emerging technologies

  2. Technology lifecycle

  3. Products and services, and their value propositions

  4. Operating model and value streams

• 1. Current architecture and impacted components

  2. Business model

  3. Partners and suppliers

  4. Operating model and value streams

• 1. Target architecture

  2. Business model

  3. Products and services

  4. Global value delivery

• 1. Current architecture and impacted components

  2. Business model

  3. Products and services, and their value propositions

  4. Operating model and value streams

Which innovation posture indicates whether stakeholders are motivated to innovate?

• overall driver

• incentive to innovate

• innovation intensity

• return on investment

Which stage of innovation management performs extensive analysis for the solution, implementation and marketing

• idea

• concept

• solution

• market

A consistent and repeatable innovation process helps ensure that all ideas are managed, evaluated and developed in the same way. Which is not an innovation approach?

• Bounded instability

• Crowdsourced learning

• Purposeful innovation

• Continuous improvement

__________ is a theory of organizing that suggests organizations are most successful when they adapt to volatile environments, empower employees and leaders throughout the organization, and rely on self-organizing teams. Managed chaos encourages self-organizing teams and a high level of individual autonomy.

• managed chaos

• crowdsourced learning

• purposeful innovation

• continual learning

As innovation dismantles old ways of working, ________ ensures that employees have up-to-date skills, and that teams are aware of consumer demand, competitive forces, and the overall state of the market.

• continual learning

• bounded instability

• managed chaos

• purposeful innovation

The _________ is ultimately accountable for implementing an appropriate risk management framework.

• service management office

• governing body

• entire organization

• risk manager

A print organization has been in the business for 30 years. They provide services to magazines, book publishers, and newspapers. During the last leadership meeting, the board of directors saw a further decline in their business due to the rise of online media publications and the increasing support of the general public to going digital.

What type of risk is being described?

• disruption

• innovation

• cybersecurity

• engagement