Customer Service Terminology

Customer Service Terminology

Professional Development

27 Qs

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Customer Service Terminology

Customer Service Terminology

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Sherlyn Villegas

Used 1+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are "appliances" and what is their translation in Spanish?

Appliances are electronic devices and their translation in Spanish is 'electrodomésticos'

Appliances are kitchen utensils and their translation in Spanish is 'utensilios'
Appliances are furniture and their translation in Spanish is 'muebles'
Appliances are vehicles and their translation in Spanish is 'vehículos'

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an "application" in customer service and what is its translation in Spanish?

An application in customer service is a request made by a customer and its translation in Spanish is 'solicitud'
An application in customer service is a software used by customer service representatives and its translation in Spanish is 'aplicación'
An application in customer service is a form filled by a customer and its translation in Spanish is 'formulario'
An application in customer service is a complaint made by a customer and its translation in Spanish is 'queja'

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a "bill" in customer service and what is its translation in Spanish?

A bill is a statement of money owed for goods or services provided and its translation in Spanish is 'factura'
A bill is a type of bird and its translation in Spanish is 'pájaro'
A bill is a type of hat and its translation in Spanish is 'sombrero'
A bill is a type of food and its translation in Spanish is 'comida'

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "budget filling" mean in customer service and what is its translation in Spanish?

It means providing a budget to the customer and it translates to 'facturación presupuestada' in Spanish

It means providing a budget to the customer and it translates to 'llenado de presupuesto' in Spanish
It means filling out a budget form and it translates to 'llenado de presupuesto' in Spanish
It means filling out a budget form and it translates to 'relleno de presupuesto' in Spanish

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are "bundled services" in customer service and what is their translation in Spanish?

Bundled services are combined services offered by a company and in Spanish, it is 'servicios combinados'

Bundled services are individual services offered by a company and in Spanish, it is 'servicios individuales'
Bundled services are discounted services offered by a company and in Spanish, it is 'servicios con descuento'
Bundled services are premium services offered by a company and in Spanish, it is 'servicios premium'

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a "deadline" in customer service and what is its translation in Spanish?

A deadline in customer service refers to the time limit within which a task or project must be completed, and its translation in Spanish is 'fecha límite'.
A deadline in customer service refers to the end of a business day, and its translation in Spanish is 'fin del día'.
A deadline in customer service refers to the time when a store closes, and its translation in Spanish is 'hora de cierre'.
A deadline in customer service refers to the time when a sale ends, and its translation in Spanish is 'fin de la venta'.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an "expiration date" in customer service and what is its translation in Spanish?

It's the date when a product or service is no longer valid, translated as 'fecha de vencimiento'
It's the date when a customer's account is closed, translated as 'fecha de cierre'
It's the date when a customer's complaint is resolved, translated as 'fecha de resolución'
It's the date when a customer's order is delivered, translated as 'fecha de entrega'

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