Professional Business Communication Review

Empathy means

• Another word to pathetic

• Same as sympathy

• Putting yourself in someone else's shoes

• Not caring what others are going through

Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above

Which of the following is a characteristic of a good listener?

• filling in moments of silence to keep the conversation going

• providing feedback by asking further questions

• turning away from the speaker

• finishing the speaker's sentence

An example of active listening is:

• Talking to a friend while the teacher is talking

• Maintaining eye contact with a boss

• Looking past your friend as they speak to you

• Interrupting a presentation

It involves personal and ordinary conversations with friends, family members, or acquaintances about anything under the sun.

• Informal Communication

• Organizational Communication

• Extended Communication

Which is not considered part of informal language?

• talking with a friend
• using slang
• personal writing
• writing an essay in school

If you are talking to someone, what might they do to show they are NOT listening.

• Eye contact

• Nodding their head

• Texting

• Asking questions

A tool that provides information about you to a potential employer.

• Career Portfolio
• Resume
• References
• Cover Letter

individuals who can attest to the applicant’s abilities at work, school and in character

• Friends

• Contact Information

• Parents

• References

Which of these do you NOT include on a resume?

• education background

• work experience

• attitude

• qualifications