What does “B2B” mean?

• A. It’s a business model in which the companies involved create 

      products and services for other businesses and organizations.

• B. Selling that takes place outside the hotel in order to attract new business.

• C. It’s a business that sells products or services directly to individual consumers.

What does “B2C” mean?

• A. The activity to increase the number of sales.

• B. It’s a business that sells products or services directly to individual consumers.

• C. It’s a business model in which the companies involved create 

      products and services for other businesses and organizations.

What are sales staffs responsible for?

• A. Manage all selling targets.

• B. Interview and screen applicants.

• C. Recruitment

What are good sales staff should be?

• A. unapproachable

• B. no self-confidence

• C. Confident in dealing with people 

What does “American Plan” mean?

• A. The rate includes the room and all meals.

• B. The rate includes the room and dinner.

• C. The rate for a room alone, with no meals included at all.  

What does “European Plan” mean?

• A. A breakfast including cooked food, offering for example porridge, fried bacon, fried egg, sausages, etc.

• B. The rate for a room alone, with no meals included at all.

• C. The rate includes the room and dinner.

 What does “Continental Plan” mean?

• A. The rate for a room alone, with no meals included at all.

• B. This includes the room, plus breakfast and one other meal / (lunch or dinner).

• C. The rate includes the room and breakfast.

 What kind of clothes does the salespersonshould wear?

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Do you think “English” is required to sales staff? Why?

Give 3 examples of sales staff's qualifications.