Tone plays ____________ % role in communication.

• 38%

• 55%

• 20%

• 07%

Emotions play a major role in striking an effective communication.

• Yes

• No

Loss due to ineffective communication can be in the form of:

• Productivity

•    Time

• Money

•    All of the above

Which of the following depicts ‘angry’ emotion?

• Ashamed

• Disappointed

• Annoyed

• Lonely

The ‘matching’ technique of NLP focuses on:

• Tone

• Words

• Body Language

• All of the above

The mirroring and matching technique of NLP helps in:

• Active Listening

• Rapport Building

• Conflict Resolution

• None of the Above

____ % of the brain is engaged while listening.

Which of the following tips works to enhance listening skills?

• Paraphrase

• Ask Close-Ended Questions

• Mirroring

• Suppress Feelings

According to the Myers-Briggs Survey 2022, which of the following is the top cause of conflict in the workplace?

• Poor Listening

• Poor Communication

• Emotion Outburst

• None of the above

Over last 5 years, cost of poor communication has increased by:

• 3X    

• 10X

• 5X

• 2X