
Bad New Bears
Authored by Stacey Stevenson - SR MGR
Business
1st Grade
Used 11+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you handle this situation? A client calls in and says she does not want to consolidate but needs a loan for 15k to fix her car?
Advise client we only do Consolidation and Disposition as Not interested immediately
Acknowledge clients need, advise we do offer loans and continue with the call
Advise the client we can only do consolidation but still press forward to try and get credit pull
Tell the client we do not do loans and dispostion as Do Not Call?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Above Lending pays the money directly to the creditors?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which answer is a correct statement, assertion or promise?
On average we see scores start to improve in 3-6 months and yours will do the same
Your score will start to improve in about 3-6 months
Typically we see scores start to improve in about 3-6 months
Your score should be better than it is in about 3-6 month
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A client tells you that you have the wrong number. What do you do?
A schedule a contacted call back for the next day.
Use PU/HU
Use WN/WP
Use DNC
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cross collateralization is
Where a financial institution has collateral on a debt such as a house or car so it is secured to that asset
Gives the financial institution the right to lien or levy an unenrolled asset such as a home, car or bank account if unsecured debt goes into default
Giving access to your 401k
Gives the financial institution extra funds towards the unenrolled debt to protect the consumer.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If I open a ticket because I cannot log into five9, I will not get points for Tardy?
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If I do not advise my manager prior to my shift of my absence or tardiness I may be subject to points or disciplinary action
True
False
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