Bad New Bears

How do you handle this situation? A client calls in and says she does not want to consolidate but needs a loan for 15k to fix her car?

• Advise client we only do Consolidation and Disposition as Not interested immediately

• Acknowledge clients need, advise we do offer loans and continue with the call

• Advise the client we can only do consolidation but still press forward to try and get credit pull

• Tell the client we do not do loans and dispostion as Do Not Call?

Above Lending pays the money directly to the creditors?

• True

• False

Which answer is a correct statement, assertion or promise?

• On average we see scores start to improve in 3-6 months and yours will do the same

• Your score will start to improve in about 3-6 months

• Typically we see scores start to improve in about 3-6 months

• Your score should be better than it is in about 3-6 month

A client tells you that you have the wrong number. What do you do?

• A schedule a contacted call back for the next day.

• Use PU/HU

• Use WN/WP

• Use DNC

Cross collateralization is

• Where a financial institution has collateral on a debt such as a house or car so it is secured to that asset

• Gives the financial institution the right to lien or levy an unenrolled asset such as a home, car or bank account if unsecured debt goes into default

• Giving access to your 401k

• Gives the financial institution extra funds towards the unenrolled debt to protect the consumer.

If I open a ticket because I cannot log into five9, I will not get points for Tardy?

• True

• False

If I do not advise my manager prior to my shift of my absence or tardiness I may be subject to points or disciplinary action

• True

• False

Skipping pain painting is acceptable if

• Client says I want to sign up for the Program I already know how it works.

• Client says they are looking for a loan and just want to see if you can approve as they are shopping around

• This is never acceptable

• When you don't like the clients tone and just want to hurry up and end the call.

What documents do I need to add an account?

• 1. Documents showing Clients Name

  2. Creditor Name

  3. Account #

  4. Current Balance

  5. Statement date:  Within 60 days for current account and 90 days/6 months for accounts in collections 

  6. Proof that loan is over 13 months long

  7. For loans over $5000 Truth in Lending statement

• 1. Documents showing Clients Name

  2. Creditor Name

  3. Account #

  4. Current Balance

  5. Statement date:  Within 30 days for current account and 180 days/6 months for accounts in collections 

  6. Proof that loan is over 13 months long

  7. For loans Truth in Lending statement

• 1. Documents showing Clients Name

  2. Account #

  3. Current Balance

  4. Statement date:  Within 120 days for current account and 90 days/6 months for accounts in collections 

  5. Proof that loan is over 12 months long

  6. For loans over $4000 Truth in Lending statement

• 1. Documents showing Clients Name

  2. Creditor Name

  3. Account #

  4. Current Balance

  5. Statement date:  Within 60 days for current account and 90 days/6 months for accounts in collections 

  6. For loans over $5000 Truth in Lending statement

Will there be missed payments on my credit report?

• No, they show as paid

• Yes, but they will only show for 6 months

• Yes, they will be on your credit report as missed payments

• You don't miss payments