HOST QUIZ
Authored by Hania D
Professional Development
Used 6+ times
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18 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Ile sygnałów maksymalnie może minąć zanim odbierzemy hostofon?
1
2
3
4
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Które z punktów nie są częścią nowego AMPLIFIED SERVICE?
Read the audience
Read your guest
Plug in and give a great performance
Deliver a great performance
Strive for an encore
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
W LEARN, literka L oznacza...
Like
Listen
Look
Let
Answer explanation
LEARN, czyli SERVICE RECOVERY!
L - LISTEN carefully to the guest.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
W LEARN, literka E oznacza...
Earn
Erease
Evolve
Empathize
Answer explanation
LEARN, czyli SERVICE RECOVERY!
E - EMPATHIZE. Seek to understand the guest’s experience.
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
W LEARN - literka A oznacza...
Apologize
Ask
Agree
Attract
Answer explanation
LEARN, czyli SERVICE RECOVERY!
A - APOLOGIZE. Always apologize to the guest.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
W LEARN - literka R oznacza...
Resolve
React
Recommend
Reach
Answer explanation
LEARN, czyli SERVICE RECOVERY!
R - Resolve. Fix it!
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
W LEARN - literka N oznacza...
Never Again
Never Repeat
Notice
Neglect
Answer explanation
LEARN, czyli SERVICE RECOVERY!
N - Never repeat. Look for the root of the problem and take action to correct the cause.
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