Loss Prevention

If you suspect a customer of theft, you should approach the customer in a helpful, courteous manner.

• TRUE

• FALSE

You should detain a suspected shoplifter if you see the person pick up and conceal an item.

• TRUE

• FALSE

People carrying extra-large bags or wearing out-of-season clothing should be closely monitored.

• TRUE

• FALSE

If an electronic article surveillance (EAS) system alarm sounds as a customer leaves the store, it means he/she is a shoplifter.

• TRUE

• FALSE

If a box contains an incorrect item when a customer brings it to the register (package switching), it should always be sold "as is."

• TRUE

• FALSE

When helping a customer set up a loyalty app, it is a good idea to let them set up their password privately.

• TRUE

• FALSE

Only customers shoplift from retailers.

• TRUE

• FALSE

It is generally fine to allow your best friend to use your employee discount when she needs to make a purchase.

• TRUE

• FALSE

Intentionally pricing items below their actual price is a form of employee theft or fraud.

• TRUE

• FALSE

One way to help operational errors is to recheck your work.

• TRUE

• FALSE