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CCB CRO

Authored by Aes Wagen

World Languages

Professional Development

Used 2+ times

CCB CRO
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7 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Pengertian Service, kecuali ?

Memenuhi Kebutuhan & Harapan

Jika mungkin bisa melampauinya

Memberi manfaat terbaik bagi Nasabah

Memperbaiki sesuatu yang rusak

2.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Apa kebutuhan dan harapan Nasabah dari CRO ?

Product, Process, People, Premises

Product, Process, People, Price

Product, Price, People, Place

Product, Place, People, Process

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Tingkatan kepuasan Nasabah yang dikategorikan "Jika Mungkin" yaitu ?

Basic - Expected

Desire - Unanticipated

Desire - Expected

Basic - Unanticipated

4.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Panduan untuk menciptakan pengalaman positif Nasabah yaitu KEMAS, apa kepanjangan dari A ?

Appreciation

Acknowledge

Assertive

Aes

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Empati adalah memahami situasi dan kondisi serta menyesuaikannya dengan melihat dari 2 sisi yaitu ?

Emosional & Fungsional

Rasional & Fakta

Rasional & Emosional

Feeling & Rasional

6.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Tagline millenial saat ini yaitu ?

yang penting rebahan

Kalau ada yang susah, kenapa harus gampang

sat set sat set

Rasa hormat dan formal

7.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Bingung antara kenyataan dan informasi yang diterima, disebut ?

Reproduksi informasi

Hyper Realitas

Hoax

Gossip

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