NMDC HK Management
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Hard
Aung Lwin
Used 3+ times
FREE Resource
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30 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Classifying hotels in relation to __________ provides the best measure of the work performed by a housekeeping staff.
location
service level
size
chain affiliation
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
During which hours of the day does the executive housekeeper have to schedule additional room attendants to provide turndown service for guests?
7 a.m. to 9 a.m.
11 a.m. to noon
3 p.m. to 5 p.m.
7 p.m. to 9 p.m.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The general manager of a hotel generally reports to:
the manager-on duty.
the resident manager.
the executive committee.
the owner.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following areas of a hotel is not a revenue center?
front office department
housekeeping department
food and beverage department
hotel-operated gift shop
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following hotel departments is not a back-of-the-house area?
accounting department
food and beverage service department
housekeeping department
maintenance department
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is an aspect of the triple bottom line that can be enhanced by environmentally sound policies in a hotel?
social
political
human resource
guest service
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following organizations administers the Energy Star program?
the World Wildlife Federation
the Good Earthkeeping Group
the United States Environmental Protection Agency
the Green Hotel Association
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