NMDC HK Management

Classifying hotels in relation to __________ provides the best measure of the work performed by a housekeeping staff.

• location

• service level

• size

• chain affiliation

During which hours of the day does the executive housekeeper have to schedule additional room attendants to provide turndown service for guests?

• 7 a.m. to 9 a.m.

• 11 a.m. to noon

• 3 p.m. to 5 p.m.

• 7 p.m. to 9 p.m.

The general manager of a hotel generally reports to:

• the manager-on duty.

• the resident manager.

• the executive committee.

• the owner.

Which of the following areas of a hotel is not a revenue center?

• front office department

• housekeeping department

• food and beverage department

• hotel-operated gift shop

Which of the following hotel departments is not a back-of-the-house area?

• accounting department

• food and beverage service department

• housekeeping department

• maintenance department

Which of the following is an aspect of the triple bottom line that can be enhanced by environmentally sound policies in a hotel?

• social

• political

• human resource

• guest service

Which of the following organizations administers the Energy Star program?

• the World Wildlife Federation

• the Good Earthkeeping Group

• the United States Environmental Protection Agency

• the Green Hotel Association

            Some estimates indicate that a hotel's energy and water costs can be reduced by as much as _____ by training employees in efficient operating practices.

• 5 percent

• 10 percent

• 25 percent

• 40 percent

Which of the following is a way that an executive housekeeper can make his or her purchasing process "green"?

• Use local suppliers.

• Purchase large quantities of products far in advance.

• Look for linens with low thread counts.

• Purchase as many disposable products as possible.

How would a Hotel be most likely to use effluent water as part of a water conservation program?

• to boil foods in the kitchen

• for washing towels in the on-premises laundry

• as a way to avoid installing low-flow toilets

• to irrigate the property's lawn and landscaping