NMDC HK Management

NMDC HK Management

Professional Development

30 Qs

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NMDC HK Management

NMDC HK Management

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Aung Lwin

Used 3+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Classifying hotels in relation to __________ provides the best measure of the work performed by a housekeeping staff.

location

service level

size

chain affiliation

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During which hours of the day does the executive housekeeper have to schedule additional room attendants to provide turndown service for guests?

7 a.m. to 9 a.m.

11 a.m. to noon

3 p.m. to 5 p.m.

7 p.m. to 9 p.m.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The general manager of a hotel generally reports to:

the manager-on duty.

the resident manager.

the executive committee.

the owner.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following areas of a hotel is not a revenue center?

front office department

housekeeping department

food and beverage department

hotel-operated gift shop

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following hotel departments is not a back-of-the-house area?

accounting department

food and beverage service department

housekeeping department

maintenance department

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is an aspect of the triple bottom line that can be enhanced by environmentally sound policies in a hotel?

social

political

human resource

guest service

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following organizations administers the Energy Star program?

the World Wildlife Federation

the Good Earthkeeping Group

the United States Environmental Protection Agency

the Green Hotel Association

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