
Quizz - Capacitación (3)
Authored by Gilberto Garcia Santos
Fun
Professional Development
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apartado de Siebel donde visualizamos los Equipos del cliente?
Ítems de Facturación
Ítems de Servicio
Activos
Casos de negocio
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Monto máximo permitido de un Agente para Ajustar?
$ 1000
$ 450
$ 550
$ 500
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Botón para que se vea reflejado el Ajuste en la factura del Cliente?
Portal de Facturación
Enviar
Direcciones
Solicitudes de Ajuste
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Significado de RAC?
Representante de Atención a Clientes
Representante de Activos de Cableado
Representante de Aire Climatizado
Representante Administrativo de Casos de Negocio
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Cuáles son los tipos de Casos de Negocio?
Orden de Servicio y Ajuste
Comunicativo y de Orden
Informativo y Administrativo
Contactos y Terceros
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Cuándo Enviamos una Orden se Servicio?
Cuando enviamos un técnico
Cuando solucionamos la petición del Cliente
Cuando escalamos a Supervisor
Cuando modificamos complementos en la cuanta de un cliente
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apartado de Siebel (Barra de vista de tercer nivel) donde podemos Aplicar un cargo a Favor o en Contra a la cuenta del Cliente?
Dirección
Solicitud de Ajustes
Perfiles
Contactos
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