Chapter 2

A service advisor is called a _______?

• Shop Foreman

• Service manager

• Service writer

• Technician

What is NOT included on a work order?

• Customer's mothers maiden name

• VIN

• Mileage

• Description of work requested

All of the following are usual duties of a lube technician except_____?

• Oil change

• Air filter replacement

• Water pump replacement

• Accessory drive belt inspection

New vehicle preparation is usually an entry-level vehicle service position and usually involves what duties?

• Installing dealer - installed options

• correcting tire pressures

• Removal of all protective coverings and plastic

• All of the above

What is not a duty of a general service technician?

• Have the customer sign the work order

• order the parts needed

• Diagnose the customers concern

• Perform vehicle procedures

Which description best fits the role of a service advisor?

• A skilled technician

• A beginning technician

• A customer service representative

• A money manager

Two technicians are discussing the duties of a shop foreman and service manager. Technician A says that a shop foreman diagnoses vehicle problems. Technician B says that the service manager usually repairs vehicles. which technician is correct?

• Technician A only

• Technician B only

• both Technicians A and B

• Neither Technicians A and B

Who is the person that greets the service customer and completes the work order?

• service manager

• service advisor

• service manger

• either B or C

Which job would be concerned with the maintenance of the shop equipment?

• service manger

• shop foreman

• shop owner

• any of the above

which job would be concerned with working hours and pay?

• service manager

• shop foreman

• service advisor

• service technician