Chapter 9-1 Review

All of the following are good practices when a customer drops a vehicle for service, EXCEPT:

• a. Do a walk around to look for damage.

• b. Install seat covers.

• c. Use floor mats to protect the carpet.

• d. Set the radio to your preferred station.

What is used to protect the vehicle when working under the hood?

• a. Shop rags

• b. Oil drip cloth

• c. Fender covers

• d. A bright light

3. Before returning the vehicle to the customer, the technician should:

• a. clean the vehicle.

• b. clean the tools.

• c. wash the bay.

• d. reset the trip meter.

Technician A says to return the vehicle to the customer in a better shape than when it was dropped off. Technician B says to use seat covers, steering wheel covers, and floor mats on customer vehicles. Who is correct?

• a. Technician A

• b. Technician B

• c. Both A and B

• d. Neither A nor B

Technician A says to do a walk around the vehicle with the customer to note any problems. Technician B says to check for dirty finger prints before returning the vehicle to the customer. Who is correct?

• a. Technician A

• b. Technician B

• c. Both A and B

• d. Neither A nor B

Technician A says some brake fluids can cause damage to painted surfaces. Technician B says that it is generally best to clean up any brake fluid spills on painted surfaces after it has sat for a while. Who is correct?

• a. Technician A

• b. Technician B

• c. Both A and B

• d. Neither A nor B

Technician A says that fender covers with magnetic strips can end up scratching the paint. Technician B says that your back pocket is a good place to keep a screw driver. Who is correct?

• a. Technician A

• b. Technician B

• c. Both A and B

• d. Neither A nor B