How can empathy be applied in real-life situations?

• By ignoring the feelings of others

• By not expressing any emotions

• By understanding and sharing the feelings of others in a situation

• By letting your muscles shrink due to lack of movement

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Analyze the following scenarios and identify which ones demonstrate soft skills. Pick 3

• A person understanding and sharing the feelings of another

• A person showing lack of interest or concern

• A group of people working together to achieve a common goal

• A person organizing and planning their tasks to manage their time effectively

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Appeal to Emotion

• Ethos

• Pathos

• Logos

• Kairos

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The commercial actually demonstrates how the product works

• Ethos

• Pathos

• Logos

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CCSS.RI.11-12.5

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Appeal to Authority

• Ethos

• Pathos

• Logos

• Kairos

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CCSS.RI.11-12.5

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You have a coworker who is always on her phone and not completing her tasks, despite being very pleasant to work with.

How would you apply your soft skills to address this issue and ensure productivity?

• Implement a strict no-phone policy during work hours

• Communicate the issue to her and discuss the impact on work

• Report her to the management without discussing with her

• Ignore the issue as she is very nice

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"Son, you need to stop eating Pop Rocks with Coke. It's ruining your life. Think of your kids!"

• Ethos

• Pathos

• Logos

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CCSS.RI.11-12.5

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An irate customer approaches you, blaming you for the explosion of her microwave two weeks after purchase. You had nothing to do with this customer, yet she is heading your way and is visibly upset.

Which soft skills would be most effective in resolving this situation? Choose 2

• Using empathy to put yourself in her shoes rather than engage in conflict.

• Using communication skills to work out what can be done to help her out.

• Using Project Management skills to make sure microwaves don't explode ever again.

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Appeal to Logic

• Ethos

• Pathos

• Logos

• Kairos

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CCSS.RI.11-12.5

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How does Danny Devito's appearance in a candy commercial influence the audience's perception?

• It appeals to the audience's credibility and trust in Danny Devito (Ethos)

• It appeals to the audience's emotions by associating Danny Devito with the joy of eating candy (Pathos)

• It appeals to the audience's logic by implying that if Danny Devito endorses the candy, it must be good (Logos)

• It creates a sense of urgency in the audience to go purchase copious amounts of M&M's (Kairos)

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CCSS.RI.11-12.5

CCSS.RI.9-10.5