METIER D'AGENT D'ESCALE
Authored by Suzanne Franco
Specialty
KG
Used 17+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
QUELLES SONT LES COMPETENCES REQUISES POUR ETRE UN BON AGENT D'ESCALE ?
BONNE POSTURE
ATTITUDE IRREPROCHABLE
MESURER AU MOINS 1M75
AVOIR UN LANGUAGE TRES FAMILIER
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How should we attend to a disable passenger ?
Talk directly to him
understand his need of assistance
Explain him the pre-boarding process
leave him in queue like any other passenger
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
QUELLES SONT LES QUALITES D'EXPERTISE DEMANDER A UN AGENT D'ESCALE ?
Donner une information pertinente et régulière
Ne pas pouvoir donner des options au passagers
Etre stressé lors d'un retard de vol
Savoir appliquer ses connaissances en toute situation
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
EN QUOI CONSISTE L'ENREGISTREMENT D'UN PASSAGER ?
L'attribuer un siège couloir
Lui délivrer une carte d'accès à bord aprés vérification de son identité
Accepter ses bagages en soute en toute sécurité
Lister les passagers par ordre d'arrivé sur le vol
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
QUE SIGNIFIE LE TERME DCS ?
DEPARTURE CONFIRMATION SYSTEM
DEPARTURE CONTROL OF SECURITE
DEPARTURE CONTROL SYSTEM
DIVERTED CONTACT SYSTEM
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
QUELLE SONT LES 3 TYPES DE L'EMPATHIE
EMOTIONNELLE
PASSIVE
COGNITIVE
MATURE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cochez la qualité qui ne est inapproprié pour un Agent d'escale
RESISTANCE
COMMUNICATION
ESPRIT D'EQUIPE
ADAPTABILITE
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