Customer Service Welcome to Retail Chapter 1 Part A Vocabulary

First name

Last name

What is the definition of retailer?

• A business or person that sells products and/or services to customers.
• People who purchase goods or services from a business.
• Physical goods that are bought and sold.

What is the definition of retail ecosystem?

• The process of selling products and/or services to customers in order to earn a profit.
• A business or person that sells products and/or services to customers.
• An interconnected system of approaches for providing customers with the merchandise and services they want when, where and how they want to experience and purchase them.
• People who purchase goods or services from a business.

What is the definition of products?

• People who purchase goods or services from a business.
• Physical goods that are bought and sold.
• The process of selling products and/or services to customers in order to earn a profit.
• A business or person that sells products and/or services to customers.

What is the definition of omni channel retailing?

• People who purchase goods or services from a business.
• A business or person that sells products and/or services to customers.
• The process of selling products and/or services to customers in order to earn a profit.
• A retail model that integrates multiple channels of a retail ecosystem to create a seamless consumer experience through the use of technology.

What is the definition of multi channel retailing?

• A retail model that offers customers the opportunity to interact with the multiple options in their retail ecosystem.
• People who purchase goods or services from a business.
• A business or person that sells products and/or services to customers.
• The process of selling products and/or services to customers in order to earn a profit.

What is the definition of retail?

• People who purchase goods or services from a business.
• A business or person that sells products and/or services to customers.
• Physical goods that are bought and sold.
• The process of selling products and/or services to customers in order to earn a profit.

What is the definition of customers?

• A business or person that sells products and/or services to customers.
• The process of selling products and/or services to customers in order to earn a profit.
• People who purchase goods or services from a business.
• Physical goods that are bought and sold.