Core 1-EXTOP

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

• Digitizer issues

• Overheating

• Broken screen

• Malware

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

• The screen is physically damaged.

• The screen rotation is incorrect.

• The touch-pen battery is depleted.

• The screen needs to be recalibrated.

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.)

• Configure RAID 1.

• Increase the RAM. 

• Install a hybrid drive.

• Upgrade the power supply.

• Migrate to a SSD. 

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

• Cross-platform functionality

• Software compatibility

• Test case development

• Sandbox environment

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

•  The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

• The printhead is too hot. Adjust the temperature down and retry printing

•  The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper

• The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

• Tethering to a corporate-owned laptop

• WPA2-Enterpise wireless

• Corporate enterprise email

• Mobile device management

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

• Disable the sticky keys feature.

• Clean the keyboard.

• Reset the BIOS settings to default.

• Charge the laptop.

Which of the following BEST describes the main function of a web server?

• Storing files and controlling user access

• Setting up personal mailboxes and calendars

• • Providing IP addresses and printing services

• Hosting home pages and business portals 

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

• • Thumbprint/retinal scan

• Password/password

• Password/thumbprint

• Password/PIN

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

• M.2

• SAS

•  HDD

• SCSI