Types of Telephone Calls and Services

Sally contacted a classmate for some information on a homework assignment. what type of telephone call would Sally make?

• Toll-free call

• long-distance call

• local call

• conference call

The process by which the caller inputs the number of the called party using his or her telephone, without the help of an operator is called?

• Local call

• Toll-free Calling

• Collect calls

• Direct dialling

When the caller dials the desired number without the assistance of an operator is called?

• Direct dialing

• Local calls

• Station-to-station calls

• person-to-person calls

Mark got robbed in Italy and lost all his money and cellular phone. He needs to make an emergency call to Antigua to his family to request some money for him. What would be the appropriate call for him to make?

• Conference call

• Collect Call

• Station-to-Station call

• Long-distance call

If a person whishes' to speak only to a specific person, then the operator will assist with the request. The call is chargeable only if the requested caller accepts the call.

• Person-to-person

• Station-to -station

• Collect call

• Conference Calls

Althea, found out she was pregnant and wants to share the news with family members. She would like to tell each household at the same time via telephone. What is the appropriate call Althea should make?

• Long distance

• Conference call

• Collect Call

• Local call

This call is usually offered to encourage customers to call the organization to place orders via telephone.

• Collect call

• Toll-free call

• Station-to-station

• Direct dialling

Carla was driving down the highway and saw her best friend drive past her who she was trying to get to. what is the appropriate telephone service Carla should use to contact her friend before the friend disappears further into the distance?

• Call forwarding

• Text messaging

• Speed dialling

• Top-up machine

Felicia is annoyed with the many phone calls she receives in a day. She would like to choose the calls that should want to answer. What type of telephone service Felicia should apply for?

• Call return

• Phone card

• Caller Id

• Call waiting

Miranda Priestly is a very demanding Boss and always want to know where her employees are to give them multiple task to do, even if they are out of the office. What type of service should Miranda give her employees?

• Phone cards

• Cellar phones and text messaging

• Call return

• Speed Dialing