Consumer Duty Annual Report 2023

When is the consumer duty deadline for signing off an annual report by the BOD?

• 31.07.2024

• 31.07.2023

• 31.08.2023

• 31.08.2024

What is Board of Directors role within the Consumer Duty Regime?

• Using duty's principles to inform strategy, governance, leadership and people politics

• Nothing, its totally operational

• Implementation of the duty

Who is our board consumer duty champion?

• Gerard Spain

• Kathryn Fogg

• Mario Arnone

• Jim Burrows

What are the four consumer outcomes of the duty?

• Price and value, consumer support, consumer understanding, consumer relations,

• Price and value, consumer wellbeing,

  consumer support and consumer understanding

• Products and services,

  consumer understanding, consumer wellbeing, consumer support

• Products and services,

  price and value, consumer understanding and consumer support

What is PCCU's consumer duty's action plan for the next financial year?

• Incuto app, E-welcome packs, addressing vulnerabilities, membership profiling, rebrand

• Nothing, we have addressed it now

• New branch, Incuto app, membership profiling