FIRST TERM WEEK 1: THE RECEPTION OFFICE

--- saves time for filing the visitor's form

• business card

• diary

• visitor's slip

• visitor's book

a receptionist must be able to do the following with the computer except -----------

• keep relevant record about the activities

• receive messages from different offices

• involve in internet fraud

• send messages

--- is used to record information about the visitor or caller and what the visitor came to do in the organisation

• visitor's book

• diary

• business card

• all of the aove

a visitor's book contain the following except----------

• name of visitors

• date of visit

• knowledge about the company

• address of the visitor

the person who handles the phone and receive visitors in any organization is called --------

• receptionist

• office mate

• the manager

• the worker

the two major duties of the receptionist is -----------

• receiving visitors and handling phones

• sleeping and eating

• talking and gossiping

• gifting and visiting

a receptionist says ----------- to welcome a visitor.

• what are you looking for

• what can i do for you

• can i help you please

• none of the above

all are the qualities of a good receptionist except ----------

• must be polite

• must be punctual

• must be lazy

• must learn to relate with people

• ________ is a person employed to receive and assist visitors in an organization

• manager

• accountant

• receptionist

• marketer

the image of an organization can best be promoted by the -------

• clerk

• director

• general manager

• receptionist