Where should you be looking when you shake someone's hand?

• Down to the floor

• Out the window

• Make eye contact

• Look to the sky

An ______________ personality is direct and honest.

• Passive

• Assertive

• Aggressive

• Passive Aggressive

What is not a characteristic of an effective communicator?

• Eye Contact

• Active Listening

• Providing Feedback

• Talking over

A _____________ personality is indirect and suppresses their true feelings.

• Aggressive

• Passive

• Passive Aggressive

• Assertive

In a business letter, what is a general way to begin the letter?

• Yo Mr.. Simpson

• What's up Mr. Simpson

• Dear Mr. Simpson

• Hey Mr. Simpson

On a business letter, two addresses are typed. The sender's and the recipient's.

• True

• False

What is one way to be an effective writer in business communication?

• Use slang

• Pour out your emotions

• Write lengthy stories

• Use proper spelling, punctuation, and grammar.

What is a proverb?

• a short saying stating a general truth

• A chapter in the Pride & Prejudice

• A legend

• None of these

A _____________ personality is pushy, intimidating.

• Assertive

• Passive

• Aggressive

• Passive Aggressive

A ________________ personality is indirect and resistance to the demands of others and avoids confrontation.

• Assertive

• Passive

• Passive Aggressive

• Aggressive