Narrator:
Listen to part of a talk on banking trends.
Lecturer:
Today's lecture is about trends in banking. I'm going to talk about three major trends: mobile banking, improved security, and social media.
The first trend is mobile banking - more and more people are using their smartphones to do their banking. With mobile banking, you're able to do your banking from anywhere in the world. There's even an app to deposit checks. All you have to do is sign into your account, take a picture of the check with the camera on your device, and submit the image for deposit.
Other apps let you make mobile payments at stores. You save your credit or debit card information on your mobile device. To pay, you just hold your phone over a special reader at the checkout counter.
Another trend we're seeing is more secure payment systems. Newer identification methods use biometrics. When you use biometrics, your physical traits, such as your face, eyes, and fingerprints, are scanned into a computer. The information is then saved in a database. The next time you go to your bank, you're scanned again. If your scan matches, you can access your account! Biometrics makes life much harder for hackers and people who want to steal your identity.
The third trend I'd like to talk about is the use of social media. Banks today are interacting more and more with their customers on social media sites. Customers use their bank's social media site to post questions or complaints. Banks are also using social media to find out more about their customers' interests and banking needs.
Another combination of banking and social media is 'peer-to-peer,' or 'p2p,' money transfers. These are apps that connect to social media sites, so you're able to send money directly to your friends.
To review, the three banking trends we discussed today are: mobile banking, advanced security methods, and use of social media. Keep an eye out for these trends and watch how they shape the future of banking.
1. What do the three trends discussed in the slide show have in common?