Telephone Operator

Telephone Operator is the part of department?

Please fill the dots below!!!!

Operator: Good morning, Maison Hotel.....?

Guest: Good morning, may i speak with Mrs. Henita?

Operator: May i know who's speaking?

• May i assist you?

• Who is this?

• May i know who are you?

Answer the call within.......rings

• one

• two

• three

If the person contacted is not there, then what advice is appropriate to give to the caller?

• Could you please call back in another 10 minutes?

• You can call again tomorrow.

• Could you please leave your number, then i will pass this message to Mr. P?

As a telephone operator what will you say before puting someone on hold or transferring a call?

• I will put you to Mr.P now

• Ok wait a second

• Hold the line please, i will connect you to Mr. P

Which one is the polite expression when you ask the room number of caller?

• Your room number?

• I'm sorry, may I have your room number please?

• Are you from room 101?

X : hello

Y : Good morning Maison Hotel, Henita speaking. May I assist you?

X : I' am Sarah please connect me with Mr. Victor

Y : I am sorry Mr. Victor is busy ....................?

X : Oh sure, tell him to contact me as soon as possible

• He is on duty now

• Sorry, you can call back at 1 pm

  
  

• Could you leave a message?

  
  

What is the job description of telephone operator?

• Answering incoming calls

• Receive and delivery messeges

• Answering incoming calls, receive and delivery message, responsible for telephone system (PABX)

If guest request for iron and board, which department you will connect?

• Front Office

• Engineering

• Housekeeping

G: Halo I'm from room 101, can i order some food?

O: Certainly sir. Could you hold the line please i will put you through........

• Housekeeping

• Banquet

• Restaurant