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Telephone Operator

Authored by 17_Henita undefined

Professional Development

University

10 Questions

Used 11+ times

Telephone Operator
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1.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

Telephone Operator is the part of department?

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Please fill the dots below!!!!

Operator: Good morning, Maison Hotel.....?

Guest: Good morning, may i speak with Mrs. Henita?

Operator: May i know who's speaking?

May i assist you?

Who is this?

May i know who are you?

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Answer the call within.......rings

one

two

three

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the person contacted is not there, then what advice is appropriate to give to the caller?

Could you please call back in another 10 minutes?

You can call again tomorrow.

Could you please leave your number, then i will pass this message to Mr. P?

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

As a telephone operator what will you say before puting someone on hold or transferring a call?

I will put you to Mr.P now

Ok wait a second

Hold the line please, i will connect you to Mr. P

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which one is the polite expression when you ask the room number of caller?

Your room number?

I'm sorry, may I have your room number please?

Are you from room 101?

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

X : hello

Y : Good morning Maison Hotel, Henita speaking. May I assist you?

X : I' am Sarah please connect me with Mr. Victor

Y : I am sorry Mr. Victor is busy ....................?

X : Oh sure, tell him to contact me as soon as possible

He is on duty now

Sorry, you can call back at 1 pm


Could you leave a message?


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