Dormant Account Deployment

What was the trigger for implementing the Dormant Account policy?

• Customer requests
• BI Audit for a license application
• Internal policy change

What is a Dormant Account?

• An account with unlimited transaction access
• An account with no access at all
• An account that cannot transact but has account access
• An account with restricted login access

In which country will the MVP of the Dormant Account policy be rolled out?

• Indonesia
• Philippines
• Malaysia
• Vietnam
• Thailand

What is counted as a transaction for dormancy criteria?

• Any account login
• Successful Transaction via API
• Account registration
• Account onboarding

What should merchants do to regain full account access when their account becomes dormant?

• Contact customer support
• Nothing, it automatically reactivates
• Upgrade to a premium account

In which mode can a dormant merchant access all features except money in and money out?

• Sleep Mode
• Offline Mode
• Live Mode

• Test Mode

How can merchants resubmit the required documents during the dormant period?

• By visiting xendit's office
• Through an automated online form
• Manually through Customer Support by email
• By uploading documents to the website

Are exemptions possible?

• Yes
• No
• Maybe

How will merchant get reminded before they turn dormant?

• Email
• Call
• Xendit Dashboard

On the X day of the merchant not transacting, we will tag them as dormant. What is x?

• 30

• 60

• 89

• 90