ROS Revision Quiz

Which positive non-verbal cue involves standing upright and inclining the body forward?

• Gestures

• Posture

• Hands

• Position

When a salesperson holds his body in a close posture, he is showing himself as being

• friendly

• hostile

• warm

• willing

Suzie has recently lost her job and try to cut her expenses. Which personal factor is influencing her behaviour?

• Age

• Economic Situation

• Personality

• Occupation

"The multi-grain biscuits is a healthier choice, don't you think so?" This is an example of a

• closed question

• open question

• probing question

• leading question

Immediate eye contact projects all of these EXCEPT

• attentiveness

• confidence

• sincerity

• honesty

All of the following are purposes of questioning EXCEPT

• check for understanding

• extend details

• beginning the flow of information

• continuing and redirecting the flow of information

Which one of the following is NOT a factor to consider in creating a good first impression?

• Eye contact

• Appearance

• Shaking hands

• Product knowledge

Which one of the following options is an example of a closed question?

• Why do you love to eat donuts?

• Do you like to eat donuts from Crispy Kreme?

• What are your reasons for liking to eat donut?

• How do you make donuts if you only have these ingredients?

Which one of the following is NOT psychological factor?

• Beliefs and Attitude

• Motivation

• Economic Situation

• Learning

In Maslow's Hierarchy of needs, "to be with friends" is an example of

• basic needs

• physiological needs

• self-fulfillment needs

• belongingness and love needs