Stationery & Information sources

________ is used for printing headed paper.

• Flimsy

• Bond

• Onion skin

• Parchment

_________ paper is mainly used for business letter, reports and minutes.

• A6

• A5

• A2

• A4

__________ envelopes eliminate the need to address the outside of the envelope.

• Window

• Regular

• Self-seal

• Remittance

_________ is a collection of lists of words with similar meanings.

• Hansard

• Thesaurus

• Map

• Internet

To fit A4 paper into a DL envelope it should be:

• folded once - in half

• folded twice across the centre

• folded twice - first in half, then in half again

• kept unfolded

The best type of visual communication to show the percentage of money spent on different types of equipment is:

• a pie chart

• a line graph

• a bar chart

• a histogram

Misunderstanding information because the message included several regional or local expressions is a communication barrier caused by:

• cultural/personal bias

• semantics/language

• time constraints

• literacy skills

A telephone salesperson works from home and is connected to head office by computer. This is an example of:

• teleconferencing

• videoconferencing

• telecommuting

• telemarketing

The type of telephone call for which the charges are billed to the called telephone number is:

• local call

• long distance

• collect call

• station-to-station

If you have an incoming call while you are already on the line, which feature will alert you?

• call forwarding

• call waiting

• three-day calling

• speed dialing