CSR 3 - Quiz 1 (Written Communication)

In business, which of the following tones should be part of every written communications?

• Vague

• Sarcastic

• Polite

• Funny

In business writing, tone is typically driven by word choice, paragraph length and font style.

• False

• True

You need to write an email to employees explain the business just LOST a BIG sales contract. The email

should have a professional, but negative tone.

• False

• True

Which of the following is a benefifit of effective written communications in business?

• Reflect well on you as an employee

• Build better business relationships

• Add to your credibility

• All of the above

What is the least amount of information that should be included in a signature for a business email?

• Your name and contact information

• A closing and your name

• A closing, your name and contact information

Your contact information is an optional part of the signature in a business letter?

• False

• True

In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter?

• Ladies and Gentlemen:

• Dear Organization:

• To Whom It May Concern:

Which of the following is the BEST or MOST important tip for writing a good e-mail body?

• Use multiple paragraphs

• Restate the main purpose in the closing sentence

• Focus on a several important topics

• Keep the email message short