BS meeting- Returners Quiz

A patron comes in and has purchased a guest pass online. When he tries to use it, it doesn’t work. What should you do in this situation?

• Tell the patron they are not allowed in the facility.

• Email/Ask Sandy

• Look up their account and set their eligibility to guest.

• Look up their account and have the patron pay a second time.

When setting up a membership, what is a piece of information that is NOT necessary?

• Gender

• Email address

• Phone number

• Photo Sent to Sandy

• All of these are needed.

We made $20 worth of cash sales and $30 in credit sales. What is the sales total and Drawer Breakdown?

• Sales Total- 50

  Drawer Breakdown- 35

• Sales Total- 85

  Drawer Breakdown- 50

• Sales Total- 50

  Drawer Breakdown- 85

• Sales Total- 50

  Drawer Breakdown- 50

A group calls to reserve the small gym. How do you reserve this for them?

• Tell Sandy and she will reserve it for them.

• Use the booking tab in Fusion to reserve the gym in the correct time frame

• Use the clipboard in the main office and write down their name and ID number in the correct time frame.

• Patrons cannot reserve the small gym.

A Marquette tour group comes in to look at the gym. What do you do at the front desk?

• Let the group through and ask the tour guide to scan their ID.

• Tell them they must look in through the doorway.

• Go to the tours tab in Fusion, search for tours, and ask the tour guide the group size.

• Radio the BS to give them a tour.

A patron comes in and his ID is not scanning to his account. They state that they just got a new ID. What do you do?

• Search their account and make sure their Prox number matches the card.

• Tell them to email Sandy

• Look up their account and let them in through Fusion.

• Call a manager and ask them to fix it.

What do you do when a patron comes in for their child's swim lesson?

• Have the parent sign a waiver for the child.

• Charge the swim lesson to the patron's account.

• Point them in the direction of the locker rooms and give them the code.

• All of the above.

You are working Fitness Center and a patron informs you that the chalk in the weight room is out. What do you do?

• Call Dan over to refill the chalk.

• Find the chalk at the Fitness Center desk and refill the chalk.

• Get the chalk from the Service Area and refill it.

• We do not have chalk at the plex.

Select all the CORRECT places to refill the spray bottles.

• RP Marvin's closet

• Nest Kitchenette

• OD laundry room

• MU Gym back closet

Does James have towel service?

• Yes

• No