Listening 101

Which of the following is NOT a step in the listening process?

• Understanding

• Hearing

• Reflecting

• Focusing attention

Which type of listening allows the listener to solve problems or persuade the speaker?

• Active listening

• Casual listening

Casual listening requires the listener to pay more attention than active listening.

• True

• False

When you listen to your favorite musical artist's new song, you are likely engaging in which type of listening?

• Active listening

• Casual listening

One poor listening habit is failing to notice

• The response of other listeners

• The number and characteristics of other listeners

• The speaker's facial expression

• The speaker's attire

Casual listening is sometimes called which of the following?

• Observing

• Hearing

• Inactive listening

• Passive listening

According to the presentation, which percentage of the information adults receive is gained through listening?

• 90 percent

• 85 percent

• 80 percent

• 75 percent

A listener should tilt his face away from the speaker and lean against the back of the chair to show interest in the conversation.

• True

• False

A listener should pick out main points rather than fixating on the details.

• True

• False

Which of the following is NOT a suggested form of feedback which can convey interest and provide for further clarification and explanation?

• Restating the message

• Asking a question

• Smiling and nodding

• Sharing a similar experience