Effective Communication

Michael is applying for a new part-time job. What should he do to increase his chances of receiving an interview?

• Emphasize his communication skills on his résumé

• Send the hiring manager a weekly letter of interest

• Provide the employer with his most recent credit report

• Ask current employees to vouch for his abilities

Communication skills are crucial for your success as an employee because:

• otherwise you will not make any friends at work.

• nearly every job requires communicating with other people.

• employers want workers who will blindly follow instructions.

• most jobs today require mostly independent work.

Poor posture is an example of a(n) __________ barrier to effective communication.

• verbal

• audio-visual

• sensory

• nonverbal

Being correct in communication means:

• being politically correct at all times during the interaction.

• only saying things that you’re absolutely sure about.

• excluding anything that may be considered offensive.

• using correct grammar, spelling, punctuation, and syntax.

The act of talking is also referred to as _____________?

• Speech

• Baby sounds

• Noise

What kind communication is body language?

• Verbal

• Written

• Non-Verbal

A text message is what form of communication?

• Non-Verbal, written

• Verbal, Oral

• Verbal, Written

Interpersonal Communication means talking with ________________?

• yourself

• with two or more people

• with your plant

Which of the items below is not a medium of communication?

• pen and paper

• radio

• air conditioning unit

Effective communication involves:

• speaking

• listening

• facial expressions

• all the above