Enabling Bank Statement Checking on CS

Which bank should CS check bank statement by September 18th?

• BRI
• BNI
• Mandiri
• BSI
• BJB

Why is it important for CS to have capability to check bank statement?

• To reduce dependency to FinOps
• To empower CS by giving capabilities to solve issue solely on CS side
• To reduce dependency to product team
• To reduce CS team overall escalation rate to other team

If transaction is found on T+0, what should CS do?

• Create manual payment directly
• Put ticket as on hold and wait until T+1 and manage customer expectation as transaction can only be processed T+1 until T+3 after reporting date

• Double check on AD to see whether it has been completed
• Only create manual payment if merchant insistful and hard complain

After bank statement is downloaded, what should CS do?

• Use 'Find' (Command / Control + F) feature to find transaction
• Make sure value/text in the report are separated into columns
• Use Filter on Row 1 Column D and choose Text Contains to find transction

If transaction is found on both Credit line and Debit line, that means transaction is bounced back

• True
• False

What column should CS filter and find the transaction details?

• AdditionalDescription
• Account
• Remarks

What are steps to check bank account credential to login on Internet Banking?

• Find Password based on User ID on CS ON SHIFT [Zapier] sheet
• Find Corporate ID (Company ID) based on VA identification on previous step
• Find User ID on CS ON SHIFT [Zapier] sheet based on persona you are assigned
• Use Company ID, User ID and Password to access Internet Banking
• Find Password based on User ID on [BankOps] CS Internet Banking Credentials sheet

All transaction found on T+0 in Mandiri bank statement can be directly processed using Manual Payment

• False
• True

To check VA 8925187491125024 on bank statement, CS should login on Mandiri Bank Statement using Sinar credential

• True
• False

CS receives ticket from merchant asking VA 886969000090694216. On Admin Dashboard, no transaction reflected with same date and amount. What should CS do?

• Escalate to FinOps
• Check Mandiri Bank Statement using Syaft credential
• Check Mandiri Bank Statement using Sinar credential
• Inform merchant to check on their settlement report because VA is switcher model