BSA Autograph Q&A

Arrange the 5 Steps of Service by sequence according to the BSA Standards:

• Offer Further Assistance

  "Is there anything else I can Assist you?"

• Warm Welcome/Greetings

  "Good Morning/Good Afternoon or Good Evening"

• Use Guest Name

• Smile & Eye Contact

• Warm & Sincere Closing

  "Thank you and have a good day!"

What is The Mark for The Majestic Hotel Kuala Lumpur?

• A Moment in Time
• The Historical Walk

• The Promise

• Time of Our Lives

What is Brand Concept and Promise for The Majestic Hotel Kuala Lumpur?

• We promise to share the glamor & heritage, as one of the great hotels in the city to bring the distinctive past meets the modern luxury.
• Creating History Since 1932, Add your chapter today.
• The Majestic Hotel Kuala Lumpur promises to share the

  glamour, heritage and success of its predecessor, as one

  of the great hotels in the city where the allure of a city's

  distinctive past meet all of today's modern luxuries and

  stylish innovations.

• A Timeless Colonial Escape

What are the Daily Stand-Up topics discussed ?

Choose only 4 from the Lists:​ ​ (a)   ​ ​ (b)   ​ (c)   ​ (d)   ​

• Star Communique
• Daily Rehearsal
• Occupancy
• VIP's in Hotel
• Important News
• Associate Events
• Arrival & Departures

Which is the best explanation of "A Moment In Time"

• A Historic walk through that covers the rich and influential heritage stories of the hotel.

• Vision of an Individual

• The Mark of The Majestic Hotel Kuala Lumpur

• It is the Brand Concept and Brand Promise of The Majestic Hotel Kuala Lumpur

Organize these Marriott Bonvoy Member Benefits into the right categories, there are 3 points for each category:

Groups:

(a) Silver Elite

,

(b) Gold Elite

,

(c) Platinum Elite

,

(d) Titanium/Ambassador

• 50% Bonus Points

• 2pm Late Check Out

• Ambassador Service

• 25 % Bonus Points

• 4pm Late Check Out

• Member Rates

• Platinum Elite Welcome Gift Choice

• Priority Late Check Out

• 48 hour Guarantee

• Gold Welcome Gift Choice

• 10% Bonus Points

• 75% Bonus Points