TH1804-BTA

Mike is a travel agency manager. He almost lost his family for being workaholic. He wants to make up for the time lost, so he would like to surpise his family. Which of the following roles of a travel agency could BEST help him maximize their family vacation?

• Take care of travel arrangements

• Make time-saving itineraries

• Provide information and expertise

• Recommend a particular destination

Mary and Lynn wanted to work in Dubai. Both of them don't have relatives who are working or residing there. Mary asked a travel agency to process her travel documents including hr tourist visa, while Lynn thought it would be cheaper to do it on her own. After a month, Mary's tourist visa was approved. Lynn's, on the other hand, was declined. Which of the following roles of a travel agency can help support Mary's tourist visa approval?

• Provide information and expertise

• Ensure clients' safety

• Assist in securing tourist or business travel documents

• Make time-saving itineraries

A travel agency can take care of travel arrangements by placing _________ on behalf of its customers.

• reservation

• duplicates

• resources

• papers

It is a skill required in travel agency management also known as the ability to contemplate or relfect and react quickly.

• Initiative

• Ability to think on one's own feet

• Ability to be confident

• Problem-solving

It is the ability to express oneself and having self-recognition.

• Ability to take initiative

• Planning and organizing

• Maturity

• Confidence

Leadership is a skill required in travel agency management that is the ability to adjust to change while being a team-oriented.

• True

• False

It is the role of a travel agency that involves giving pices of information which will make a tour or trip more familiar.

• Assist in securing tourists or business travel documents

• Ensure the safety of tourists/travelers

• Provide information and expertise

• Recommend a particular destination

How does a hotel room reservation become one of the sources of travel agency revenue?

• A travel agency provides online services for hotels.

• Hotels find travel agencies as a more convenient and cost-effective option to help sell more rooms.

Many customers find it more covenient to pay cash than credit or debit cards whin booking for their travels

• True

• False

A travel agency can do the retailing of foreign currency directly to customers who plan to travel abroad.

• True

• False