Upselling Quiz

Upselling is...

• Aimed at helping customers bet more and enter more competitions which in turn decreases their chances of winning.
  

• Aimed at helping Team Members bet more and enter more competitions which in turn increases their chances of winning.

  
  

• Aimed at helping customers bet more and enter more competitions which in turn increases their chances of winning.
  

• Aimed at helping customers bet more and enter more competitions which in turn increases our chances of winning.
  

Why is Upselling important?

• Builds deeper relationships with customers

• To ensure that we feel better as a Team

  
  

  
  

• Build better relationships between Management

• We must have competitions to tick our Marketing box

  
  

Cross Selling means to:

• Refer customers to things that compliment what they have never previously bought

  
  

• Refer customers to things that compliment what they already bought

  
  

• Refer customers to Team Members who can assist them better

  
  

• Refer customers to a variety of Products & Services at once

  
  

Customer Service does not involve:

• Creating easier ways to make life straight foward for customers

  
  

• Offering excellent Customer Service with your upselling

  
  

• Forcing customers to bet with Hollywoodbets

  
  

• Makes customers want to come back for more

  
  

Word of mouth is a form of Marketing Strategy.

• True

• False

Which of the below methods of Upselling can be used in our branches?

• Wait for our Marketing Team to spend a day at our branch to assist

  
  

• Hollywoodbets published materials

  
  

• Current promotions to get punters interested

  
  

• Introduce punters to something new and show them how

  
  

• Make sure the customer stands in a queue in order to read information from branch posters

  
  

What is an Upselling don't?

• Demonstrate value

• Good timing

• Be prepared

  
  

• Going overboard

  
  

  
  

What is an Upselling Do?

• Going overboard

  
  

• Being overly pushy or aggressive

  
  

• Being friendly Brand Ambassadors

  
  

• Asking closed-ended questions

  
  

Being pushy will assist in ensuring that customers spend more and bet on various products that we have to offer.

• True

• False

Choosing the right upsell and making your upselling relevant is important.

• True

• False