Internal/External Communication

Why is studying communication important despite it being a natural part of our lives?

• It ensures that the message being conveyed is received, understood, and acted upon in the intended manner

• it is essential to study and understand it as effective communication is crucial

What are the potential consequences of ineffective communication in the business world?

• individuals within the business would operate as isolated entities without any connection to their colleagues

• individuals within the business would operate as usual

• poor business practices, ineffective production and ineffective employees

• ineffective communication in the business world means less time for activities

What is external communication?

• the exchange of messages between an organization and other entities, such as customers or suppliers, rather than just its employees

• the exchange of messages between an organization and its founders

• the exchange of messages between an organization and its employees only

What are examples of external communication?

• placing orders with suppliers, informing customers about prices and delivery times, and organizing files

• the rise of social networking has revolutionized how businesses communicate with the public

• placing orders with suppliers, informing customers about prices and delivery times, advertising products or services, and reminding customers to pay their bills on time

What is the primary distinction between internal and external communication?

• the audience being interrogated

• the audience and their friends

• the audience and their mood

• the audience being addressed

Why is external communication so important?

• It's critical to a company as it helps to build and maintain relationships with customers, suppliers, and other stakeholders

• It's critical to a company as it helps to build and maintain relationships with customers and their families

• It's critical to a company as it helps to build huge companies and corporations

A newsletter for employees featuring company news, events, and employee spotlights is an example of

• external communication

• internal communication

• eternal communication

• A press release announcing a company acquisition is an example of ​ (a)  

• external communication
• internal communication

Match the examples of communication

• external

• • A press release announcing a company acquisition

• internal

• An advertising campaign in print, digital, or broadcast media to reach a target audience

• external

• • A phone call between team members to discuss project details

• internal

• • An email from the HR department to all employees regarding the benefits enrollment period.

• external

• A sales call to a prospective client to pitch a product or service

What is the problem with one way communication?​ ​ (a)  

• no feedback
• allows for discussion
• quality control