Module: Introduction to Company Policy and Best Practices

Where should you post last minute time off requests?

• Customer Support Campfire

• Your Coaching Folder

• The Help Desk

• Email Travis

What is the name of the group you should tag in every help desk request? (No Spaces)

(a)  

If you encounter an issue you do not have and can not find the answer to, where should you request help?

• Customer Support Campfire

• Your Coaching Folder

• The Help Desk

• Email Travis

When do we use private pings?

• When you can't log in to a system you need to use

• When you need someone's attention fast

• When you don't have information you need

• • Private conversations with your manager (or another employee)

By clicking the blue hyperlink at the top of the to-do list you can find...

• The expected format of the request

• Another to-do list for similar items

• Previously closed to-dos

• Hulk Hogan's personal cell phone number

The key command for opening the screenshot toolbar is

• Option + Command + 5

• Control + Command + 5

• Shift + Command + 5

• Control + Alt + Delete

When your Pod is pulled for secondary activities, you should switch your talk status to

(a)  

On your Mac, Finder is what you will use to

• Search Google for things you need to know

• Create help desk requests

• Create screenshots and screen recordings

• Navigate Folders and Files on your device