HOTEL POINT AND DEPOSIT AWARD

Who receives a Welcome Amenity?

• A.) Platinum Elite and Diamond Elite members receive a Welcome Amenity in line with tier status

• B.) All Platinum Elite and Diamond Elite who book direct through IHG channels get a Welcome Amenity, including Reward Nights, Employee Rates, etc.

• C.) Members booking via an Online Travel Agent (OTA)

• ALL OF THEM

• A AND B ONLY

Answer explanation

•Members booking via an Online Travel Agent (OTA) do not receive this benefit

If a member books multiple rooms, do they receive a choice of Welcome Amenity for each room?

• YES

• NO

Answer explanation

No, the member receives one Welcome Amenity for the room they occupy. However, if an eligible member is staying in one of the other rooms, then that member is entitled to their Welcome Amenity benefit based on their tier status provided they notify the front desk of their membership details.

If a member gifts a Reward Night, does the guest receive the program benefits?

• YES

• NO

Answer explanation

As the member is not staying in the room, the guest should not receive a Welcome Amenity or any other program benefits.

What if the member is staying more than one night? How many times do we provide the welcome amenity?

• ONCE, and ONLY upon check in.

• WELCOME AMENITY IS MULTIPLIED TO TOTAL NUMBER OF NIGHTS.

Answer explanation

Except for Diamond Elite Free Breakfast for 2 which is provided per night of the stay, the member receives one choice of IHG One Rewards points or water/drink/snack per stay regardless of number of nights. If the member checks out and returns on the same day, they do not receive another Welcome Amenity as this is classified as a continuous stay.

IHG REWARDS POINTS CONVERSION

• Per dollar spent on qualified charges = 20 points

• Per dollar spent on qualified charges = 10 points

• Per dollar spent on qualified charges = 30 points

• Per dollar spent on qualified charges = 50 points

Answer explanation

POINTS CONVERSION

Per dollar = 10 points

Sample:

5000 IHG points x 0.00475 = $ 23.75

10 points per 1 dollar spend

Sample:

1000 points = $4.75

SELECT 3 EXAMPLES OF QUALIFYING RATES TO EARN LOYALTY POINTS

• Online Travel Agency or Third-Party Channel bookings (e.g., Expedia, Travelocity, Priceline, etc

• Best Flexible rates

• IHG Employee Discount Rate

• Advance Saver rates

• 50% Travel Club Discount Rate: includes entertainment discount booklet rates 

Answer explanation

Qualifying rates

IHG Employee Discount Rate and most business and leisure rates, such as Advance Saver rates, Best Flexible rates, Global sales negotiated rates (including but not limited to Corporate Gold rates), national/regional/local government rates, and specified leisure rates as confirmed by IHG’s reservation systems. Note: When staying on a Reward Night/Free Night, Members will not earn Points. Points are awarded for all other eligible charges.

SELECT 3 EXAMPLES OF RATES THAT DO NOT EARN LOYALTY POINTS

• Global sales negotiated rates

• Seasonal Worker/Crew Rate

• Reward Night/Free Night

• •Airline or travel partner passenger rate due to travel delays 

• National/Regional/

  Local government rates

Answer explanation

Non Qualifying rates

•Hotel provided complimentary rooms

•Airline or travel partner passenger rate due to travel delays 

•Online Travel Agency or Third-Party Channel bookings (e.g., Expedia, Travelocity, Priceline, etc.)

•Rates provided by tour operator/wholesaler

•Seasonal Worker/Crew Rate

•50% Travel Club Discount Rate: includes entertainment discount booklet rates 

A member will receive points for a hotel stay if they’re: Please select 2 answers

• Staying on a qualifying rate and paying their own expenses

• Part of a group, staying on a qualifying rate and paying their own account

• Staying on a qualifying rate and their account goes back to their company (master bill)

• Part of a group, staying on a qualifying rate and they are on the master account or bill back to company

Answer explanation

A member will receive points  for a hotel stay if they’re:

-          Staying on a qualifying rate

-          Part of a group, staying on a qualifying rate and paying their own account

A member will NOT receive point if they are: Please select 3 answers

• Part of a group, staying on a qualifying rate and paying their own account

• Staying on a qualifying rate and their account goes back to their company (master bill)

• Part of a group, staying on a qualifying rate and they are on the master account or bill back to company

• Staying on a qualifying rate

• Staying on a non-qualifying rate that was booked through an OTA

Answer explanation

 

A member will not receive points for a hotel stay if they’re:

-Staying on a qualifying rate and their account goes back to their company (master bill)

-Part of a group, staying on a qualifying rate and they are on the master account or bill back to company

-Staying on a non-qualifying rate that was booked through an OTA

Does a member receive points for booking MULTIPLE ROOMS?

• YES

• NO