
PST review pt2
Authored by REDGE _
Social Studies
Professional Development
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13 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Yes or No
Past or present member of an eligible U.S. military branch, or a Gold Star Family member is qualified for Military plans.
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Online verification should be completed within _ days of activation.
45
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
True or False
TRUE or FALSE. We have to skip PIN/PASSCODE if we can send OTP and the last four of SSN.
Answer explanation
Let's proceed with PIN/PASSCODE, and not directly to OTP and last four of SSN if not directed by the policy.
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
True or False
We can verify the customer's account without asking their First and Last name.
Ask assistance to the supervisor to BYPASS
Answer explanation
YOU SHOULD NOT VERIFY THE ACCOUNT IF YOU HAVEN'T OR YOU'RE NOTSPEAKING WITH BRP OR Authorize user.
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the BRP requests to add an Authorized User, what additional verification step might you need to take?
OTP
SOCIAL SECURITY NUMBER
LAST 4 SSN
OTP AND LAST 4 SSN
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Advisements that you will disclose to the BRP before adding an authorized user.
Authorized Users (AUs) will need to verify their identity to access the account
The AU will have full access to the account and can make changes that can impact the bill that the BRP is responsible for
AUs can enter into agreements on the BRP's behalf so they must agree that they are approved to do so and legally able to (18 years or older)
All of the above
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Yes or No
The customer who requested to change the mobile number will
receive a free text message with the new mobile number. Once received, they need to turn your phone off, then back on.
Mobile number changes are completed within 2 to 4 hours.
the voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep.
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