PST review pt2

Yes or No

Past or present member of an eligible U.S. military branch, or a Gold Star Family member is qualified for Military plans.

• Yes, they are qualified
• No, they are not qualified
• Only past members are qualified
• Only Gold Star Family members are qualified

Online verification should be completed within _ days of activation.

• 45

• 60
• 90
• 120

True or False

TRUE or FALSE. We have to skip PIN/PASSCODE if we can send OTP and the last four of SSN.

• True
• False
• Not always
• Depends on the situation

Answer explanation

Let's proceed with PIN/PASSCODE, and not directly to OTP and last four of SSN if not directed by the policy.

True or False

We can verify the customer's account without asking their First and Last name.

• True
• False
• Ask assistance to the supervisor to BYPASS

• Depends on the type of account

Answer explanation

YOU SHOULD NOT VERIFY THE ACCOUNT IF YOU HAVEN'T OR YOU'RE NOTSPEAKING WITH BRP OR Authorize user.

If the BRP requests to add an Authorized User, what additional verification step might you need to take?

• OTP

• SOCIAL SECURITY NUMBER

• LAST 4 SSN

• OTP AND LAST 4 SSN

Advisements that you will disclose to the BRP before adding an authorized user.

• 
  Authorized Users (AUs) will need to verify their identity to access the account

• The AU will have full access to the account and can make changes that can impact the bill that the BRP is responsible for

• AUs can enter into agreements on the BRP's behalf so they must agree that they are approved to do so and legally able to (18 years or older)

• All of the above

Yes or No

The customer who requested to change the mobile number will

receive a free text message with the new mobile number. Once received, they need to turn your phone off, then back on.

Mobile number changes are completed within 2 to 4 hours.

the voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep.

• Yes, the customer will receive a free text message with the new mobile number and needs to restart their phone. The voicemail box will be deleted and all old messages will be lost.
• No, the customer will not receive a free text message with the new mobile number and does not need to restart their phone. The voicemail box will not be deleted and all old messages will be kept.
• Yes, the customer will receive a free text message with the new mobile number but does not need to restart their phone. The voicemail box will be deleted and all old messages will be lost.
• No, the customer will receive a free text message with the new mobile number and needs to restart their phone. The voicemail box will not be deleted and all old messages will be kept.

It automatically removes funds from a customer's chosen payment method, bank account or debit card, and applies the funds to their account as a payment.

This offers qualified customers credit that can be used to lease devices for up to 18-months instead of purchasing a device at full-cost.

Provide the Link of C2 Docs.

Yes or No
Family Allowances Allows PAH to manage minutes, messages, and downloads for all lines on the account.

• Yes
• No
• Maybe
• I don't know