PRE KUIZ DPL10023

The importance of customer service in

gaining competitive advantage. Which answer is not TRUE?

• Earning Customer Loyalty and Maintaining a Client

• Long Term Customer Retention

• A Good Customer Service Boosts the Brand Image

• Satisfied And Happy Customers are Good Labelling for the Brand.

What is Customer Service ?

• The support company offer their customers before they buy and use the

  products or services that helps them have an easy and enjoyable experience with the company

• The support company offer their customers both before and after they buy and use the

  products or services that helps them have an easy and enjoyable experience with the company

• The support company offer their customers after they buy and use the

  products or services that helps them have an easy and enjoyable experience with the company

• The support company offer their customers before they buy and do not use the

  products or services that helps them have an easy and no enjoyable experience with the company

5 key factors to measure logistics service quality

• TANGIBLES

  REALIBILITY

  RESPONSIVENESS

  ASSURANCE

  EMPATHY

• TANGIBLES

  REALIBILITY

  RESPONSIVENESS

  ASSURANCE

  SYMPATHY

• TANGIBLES

  REALIBILITY

  RESPONSIVENESS

  INSURANCE

  EMPATHY

Global customer service issue. Which of this answer is not TRUE?

• No unified customer view

• Offering a wrong product

• Fail to meet commitments

• Good after sales support

ABC analysis is a method in which inventory is divided into two categories,

• TRUE

• FALSE