.............I speak to Alan, please?

• Hello

• Sorry

• Can

• Bye

A : Hello, Is that James?

B : Yes, .....

• Saying

• Speaking

• Smiling

• Smelling

A : Sorry. He is not in right now

B :....................

• Fine. I'll call back later

• No problem

• Bye

• Yes, speaking

Ticket Seller : Ticket Section, good morning.

Caller : Hello. ......

• May I help you?

• No, thank you

• I'd like to make a reservation for tonight, please.

• Who are you?

Secretary : Could I have your name, telephone number, and email address, please?

Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is [e-mail].

Secretary : Okay. Mila, mm, ....

Caller : No. It's L-Y-L-A with "Y" not "I"

• Is it true that your name is Mila Lyla?

• Is your name spelled L-I-L-A?

• Do I spell your name correctly?

• Hi, you are Mila Lyla, aren't you?

I tried calling you, but the line was engaged.

The underlined word has the same meaning with….

• Married

• Free

• Open

• Busy

“_______ Mr. Fendi and thank you for calling”.

• Good Bye

• How are you?

• Good morning

• How's life?

A : Who's speaking please?

B :..................

• Yes, please

• This is Mark Jacob

• I'll call you later

• Talk to you later

A : May I talk to Ms Cassandra from accounting division?

B :.............

• No. She is not here.

• Yes. I am Casandra. May I help you?

• No. I don't want to talk.

• 
  Yes. You're right.

A : Would you like to leave a message?

B : ..............

• No, i don't understand.

• Yes. that's right.

• No, thanks. I will call again later.

• Yes. I know.