
REFRESHER
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Medium
Renz Sison
Used 2+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the customer has an extenuating circumstance and the venue is LNOO, can we take action on the order and refund?
YES
NO
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the event has been cancelled, postponed or rescheduled, where do you check the refund eligibility?
ZENDESK REFUND TOOL
SERVICE PRO
TMWIN
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the tickets were transferred and the event was canceled, who gets the refund?
The person who received the ticket in the transfer (Receiver)
The person that originally purchased the tickets (Original Purchaser)
The 1st person to call in for the refund.
No one receives the refund.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If a customer no longer has the card on file, where does the refund go to?
Original Account used to purchase.
New card after its been updated.
Ticketmaster keeps the refund.
NONE OF THE ABOVE
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Customer States that Allianz Global Assistance told them to call Ticketmaster for a refund. The fan states they HAVE NOT filed a claim yet. What should be done?
Assist with a refund
Reach out via Zendesk Form
Refer back to Allianz, no refund given
Submit a loss and advise no guarantee
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The event was rescheduled, how long does the refund window usually remain open?
They have 72 hours to request a refund after the change
The refund window is open for approximately 30 days
They have up until the event starts to request a refund
They have up until the event starts to request a refund
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The customer does not have an extenuating circumstance for a refund, but the venue is a LNOO venue. Can we refund them?
YES
NO
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