REFRESHER

If the customer has an extenuating circumstance and the venue is LNOO, can we take action on the order and refund?

• YES

• NO

If the event has been cancelled, postponed or rescheduled, where do you check the refund eligibility?

• ZENDESK REFUND TOOL

• SERVICE PRO

• TMWIN

If the tickets were transferred and the event was canceled, who gets the refund?

• The person who received the ticket in the transfer (Receiver)

• The person that originally purchased the tickets (Original Purchaser)

• The 1st person to call in for the refund.

• No one receives the refund.

If a customer no longer has the card on file, where does the refund go to?

• Original Account used to purchase.

• New card after its been updated.

• Ticketmaster keeps the refund.

• NONE OF THE ABOVE

Customer States that Allianz Global Assistance told them to call Ticketmaster for a refund. The fan states they HAVE NOT filed a claim yet. What should be done?

• Assist with a refund

• Reach out via Zendesk Form

• Refer back to Allianz, no refund given

• Submit a loss and advise no guarantee

The event was rescheduled, how long does the refund window usually remain open?

• They have 72 hours to request a refund after the change

• The refund window is open for approximately 30 days

• They have up until the event starts to request a refund

• They have up until the event starts to request a refund

The customer does not have an extenuating circumstance for a refund, but the venue is a LNOO venue. Can we refund them?

• YES

• NO

The event has passed and the customer states that the tickets would not scan, what can you do for the customer?

• Assist with a refund

• Assist with an exchange

• Refer to Allianz

• Submit a Loss Form

The fan cannot attend and they are requesting a refund. The fan purchased Allianz assurance. The fan has not filed a claim yet. What do you advise the fan?

• Refer the fan to Allianz

• Submit a Loss Form

• Refund to HOLDCP

• All Sales are Final

The fan has an extenuating circumstance and is requesting a refund. The venue is a LNOO venue. However, you see that they are a professional resale broker. Can we assist with the refund?

• YES

• NO