Communication basics

What is communication?

• a) Sending text messages

• b) Sharing information between individuals or groups

• c) Writing a letter

What is the primary purpose of effective communication in business?

• a) To share information and ideas

• b) To exchange information and ideas

• c) To share as little as possible

When considering the communication model, what is the role of the receiver?

• a) Initiating the message

• b) Decoding and interpreting the message

• c) Creating the message content

What is the term used in communication to describe any interference or disturbance that hinders the effective transmission of a message?

• Signal

• Noise

• Clarity

• Feedback

What is the term for communication that occurs within an organization, usually in a formal manner?

• Intrapersonal communication

• Interpersonal communication

• Organizational communication

Answer explanation

 
CORRECT ANSWER

Communication in an organization is a vital managerial component because the role of management is to make plans and give directions.

People working in an organization, whether managers or employees who work at the front line, must be aware of how to behave to create the best working environment in the organization.

Communication in an organization also shapes the way people behave in the organization. The behavior of people in the organization affects the way people motivate each other to achieve organizational goals. Organizational communication plays an essential role in the way people interact with one another in team meetings.

Ineffective organizational communication results in misunderstanding, lack of coordination, and incompetence in the organization.

Therefore, it is essential to have effective organizational communication refers everyone in the organization to execute plans effectively and contribute to the organizational success.

Intrapersonal communication is the communication you have with yourself, either spoken, written, or thought. Intrapersonal communication can be anything from solving a complex problem in your mind to thinking about what to wear today or what to have for breakfast.

 

Interpersonal communication refers to the entire process and practice of exchanging ideas, information and even emotional experiences that can be shared between people. 

What is the key to active listening?

• Talking more than listening

• Giving your full attention and understanding to the speaker

• Interrupting the speaker regularly

Which type of communication is most suitable for delivering sensitive or complex information?

• Face-to-face communication

• Text messages

• E-mails

Why is understanding the context crucial in business communication?

• It helps make the message more complicated.

• It allows for greater use of technical jargon.

• It ensures that the message is clear, relevant, and tailored to the audience.

• It makes the communication process longer and more tedious.

In business communication, what does "context" refer to?

• The font and formatting of the message.

• The physical location where the communication occurs.

• The circumstances and background information that surround the message.

• The language and dialect used in the message.

How does context impact the choice of communication channel in business?

• It doesn't affect the choice of communication channel.

• It determines whether the message should be handwritten.

• It influences whether an email, phone call, or face-to-face meeting is more appropriate.

• It limits communication to only formal written documents.