QA Quizz

What is the time frame expected for time on hold

• Couple of minutes

• 2 to 4 minutes

• 1 to 2 hours

• 1 to 3 minutes

If the guest needs to check if there´s a shuttle available at the Hotel

• Give the phone number of the Hotel

• Call the FD to confirm directly with them

• Look for the information on Hotel Planner.com

• Ask to my supervisor

The Request ID# works to make any kind of changes to the Group Request

• Yes

• No

What is the information requested to the FD for a cancelation FOC

• Name and phone number

• employee ID and full name

• Cancelation number, position and name

• Phone number of the Hotel

What is the timeframe to get quotes and rates for Group Request

• 10 to 15 minutes to get the link and 24 to 48 hours to get quotes and rates

• 10 to 30 minutes to get the link and 72 hours to get quotes and rates

• 5 to 10 minutes to get the link and 5 days to get quotes and rates

• all the information in the next 24 to 48 hours

If the guest does not give the IT# can we continue with the call?

• Yes

• No

When was the last update of the QA Criteria sent to your email?

• August 10th

• August 31st

• September 2nd

• June 1st

If the guest wants a specific Hotel on a Group Request, where should we post that information

• On Slack

• Additional Coments

• Destination Tab

• All of the above

How many points does QA take off if you don´t document all the information on the call

• 5 points

• 50 points

• 30 points

• 10 points

If the guest wants to change the check-in date you must

• Cancel and rebook

• Call the FD to confirm a late check-in

• Give the phone number of the Hotel

• Advise the guest to arrive at the hotel and discuss with the FD