Bell Ringer Quiz 2

Which of following are acceptable ways to ask a customer's permission to provide alternatives?

• We don't carry that specific brand, but may I suggest ...

• Is that the only brand you are interested in?

• Is there anything else you are looking for?

• We don't recommend that item. May I show you a better product?

• All of the above

Referring a customer to a competition will likely result in:

• The customer seeking you out for future needs

• The customer never returning to your store

• A lost sales opportunity for you

• None of the above

Creating customer loyalty is rewarding for:

• The store

• The sales associate

• The cusomter

• All of the abpve

It is appropriate to call the competition to make sure they carry the item the customer is looking for:

Most customers respond favorably to the hard sell technique because it shows them your belief in the product.

As a sales associate, you can influence a shopper's decision to return to your store by making shopping a more enjoyable experience.

Two of the basic needed to ensure that a customer has a pleasant experience when he comes to your store are:

• An enjoyable atmosphere and super service

• Free coffee and doughnuts and a clean restroom

• Sales associates who look snazzy and take turns helping customers

• Good inventory and easy checkout

Small kindnesses to your customers may include:

• Letting the customer make a local call to verify appropriateness or preference

• Consolidating many small packages into one large shopping bag

• Bringing merchandise to an older or disabled customer while he sits down

• Telling a customer about a lounge where she may tend to her baby's needs

• All of the above

To assist your customers in a personal way, you should become familiar with:

• Their relatives, special friends, and loved ones

• Entertainment centers and movie theaters you sell

• Resources in and near your store

• Dining and day care near the store

You should match your store services with customers who will appreciate them by paying attention to each customer's unique needs and interests.