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Bell Ringer Quiz 2

Authored by Trista McNabb

Business

12th Grade

Used 20+ times

Bell Ringer Quiz 2
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of following are acceptable ways to ask a customer's permission to provide alternatives?

We don't carry that specific brand, but may I suggest ...

Is that the only brand you are interested in?

Is there anything else you are looking for?

We don't recommend that item. May I show you a better product?

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Referring a customer to a competition will likely result in:

The customer seeking you out for future needs

The customer never returning to your store

A lost sales opportunity for you

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Creating customer loyalty is rewarding for:

The store

The sales associate

The cusomter

All of the abpve

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

It is appropriate to call the competition to make sure they carry the item the customer is looking for:

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Most customers respond favorably to the hard sell technique because it shows them your belief in the product.

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

As a sales associate, you can influence a shopper's decision to return to your store by making shopping a more enjoyable experience.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Two of the basic needed to ensure that a customer has a pleasant experience when he comes to your store are:

An enjoyable atmosphere and super service

Free coffee and doughnuts and a clean restroom

Sales associates who look snazzy and take turns helping customers

Good inventory and easy checkout

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