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Communication & Cultural Diversity Test Ch. 4

Authored by Laura Schoonover

Other

12th Grade

Used 45+ times

Communication & Cultural Diversity Test Ch. 4
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29 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is communication?

The process of exchanging information with others by sending and receiving messages

The act of speaking or writing words

The use of nonverbal signals to convey messages

The ability to understand different cultures

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of nonverbal communication?

Speaking in a different language

Using hand gestures

Writing a letter

Listening to music

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the importance of understanding the connection between eye contact and a client's culture?

It helps in building trust and rapport

It is a sign of disrespect

It has no impact on communication

It can lead to misinterpretation of emotions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How is personal space determined?

By cultural norms and individual preferences

By the size of the room

By the level of intimacy in a relationship

By the person's age

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to use understandable terminology when talking with a client?

To avoid confusion and miscommunication

To sound more professional

To impress the client

To show off one's knowledge

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should a CNA avoid clichés when talking with a client?

Clichés can be dismissive and unhelpful

Clichés are always offensive

Clichés are difficult to understand

Clichés are outdated

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the consequences of offering false reassurances?

It can erode trust and credibility

It can improve the client's mood

It can lead to better communication

It can prevent misunderstandings

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