Chapter 14 Cisco ITE Exam Practice

What is a common responsibility of a level one call center technician?

• • entering a concise description of a customer problem into a ticketing system

• • remotely connecting to customer devices and implementing driver and software updates

• • calling back customers and asking additional questions to solve the problem

• receiving escalated work orders from a lower level technician

Which two programming languages require the program to be converted into executable code using a compiler? (Choose two.)

• • PowerShell

• • VBScript

• • C#

• • Java

• Python

A programmer used an operator to compare values within a program and the resulting logical data type was “false”. Which test condition would have provided the result of “false”?

• • 8 != 8

• • 4 >= 1

• • 6 <= 6

• 3 == 3

What is the definition of a script file?

• • A simple file with a single statement that loops repeatedly.

• • A file that is compiled and translated into machine language before executing.

• • A simple text file used to automate processes and tasks.

• A file that is the output of a conditional statement.

A system administrator needs to perform manual updates on a remote Linux workstation using a Windows 10 PC. Which remote access tool should the administrator use to securely access and configure the Linux device across the network?

• • Telnet client

• • Windows Remote Desktop client

• • Windows Remote Assistance client

• SSH client

A technician is attempting to securely configure a Linux web server on the public-facing side of the firewall. What port type and number are most likely required to be open on the firewall to allow this traffic through?

• • UDP port 23

• • TCP port 23

• • TCP port 22

• • UDP port 22

A worker in the records department of a hospital in the United States accidentally sends a patient’s medical record to a printer in another department. When the worker arrives at the printer, the patient record printout is missing. Which two types of compliance standards best match the breach of confidentiality? (Choose two.)

• PII

• PHI

• PCI

• ePHI

• DRM

What are two examples of personally identifiable information (PII)? (Choose two.)

• • credit card number

• first name

• street address

• • language preference

• IP address

What is the definition of cyber law?

• • a single law defining criminal acts that are committed online

• • the collection of international, country, and local laws that affect computer security professionals

• • a contract that defines expectations between an organization and IT service vendors for an agreed upon level of support

• the process of collecting and analyzing data from computer systems, networks, wireless communications, and storage devices

What is a characteristic of the open source license of an application software?

• • It requires registration instead of purchasing.

• • It cannot be used for campus-wide deployment.

• • It allows users to modify and share the source code.

• • It does not require purchase in order to use the software.

• It requires acknowledged completion of a professional training course prior to use.