Practice Review - All Workflows / Pt.2
Authored by Andres Sanchez
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Professional Development
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8 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate workflow to solve the user's concern?
I'm having trouble signing in / signing up
Quick fix cases
I can't find a workflow for a case
"CR – Mega need info" to ask for more information
2.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate workflow to solve the user's concern?
"CR – Mega need info" to ask for more information
I'm having trouble signing in / signing up
Quick fix cases
I can't find a workflow for a case
3.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate workflow to solve the user's concern?
Routing through HOV lanes / Toll Roads
I can't find a workflow for a case
Waze doesn't suggest the fastest route to my destination
I'm having issues with trip suggestions/planned drives/shortcuts (Start state drawer)
4.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate workflow to solve the user's concern?
I see a "No network connection" message
I see a "No GPS" message (in-car)
I see a "No GPS" message (Mobile)
The GPS is freezing or losing location (Mobile)
5.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate step from the workflow "I'm having trouble signing in / signing up" to solve the user's concern?
"I didn't get a verification email"
"I got an email without a verification code"
"I got an error"
"I'm getting an 'Account not found' error"
6.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate step from the workflow "Android Auto issues" to solve the user's concern?
"Something doesn't look right on Waze on Android Auto"
"A feature from Waze isn't working on Android Auto"
"Waze blacked out / crashed on Android Auto"
"Other Waze on Android Auto issues"
7.
MULTIPLE CHOICE QUESTION
15 mins • 10 pts
What would be the most accurate workflow to solve the user's concern?
Google Assistant in Waze isn't working
Sound issues in Waze
I can't hear the voice directions
Waze is pronouncing a word or a name wrong
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