Practice Review - All Workflows / Pt.2

What would be the most accurate workflow to solve the user's concern?

• I'm having trouble signing in / signing up

• Quick fix cases

• I can't find a workflow for a case

• "CR – Mega need info" to ask for more information

What would be the most accurate workflow to solve the user's concern?

• "CR – Mega need info" to ask for more information

• I'm having trouble signing in / signing up

• Quick fix cases

• I can't find a workflow for a case

What would be the most accurate workflow to solve the user's concern?

• Routing through HOV lanes / Toll Roads

• I can't find a workflow for a case

• Waze doesn't suggest the fastest route to my destination

• I'm having issues with trip suggestions/planned drives/shortcuts (Start state drawer)

What would be the most accurate workflow to solve the user's concern?

• I see a "No network connection" message

• I see a "No GPS" message (in-car)

• I see a "No GPS" message (Mobile)

• The GPS is freezing or losing location (Mobile)

What would be the most accurate step from the workflow "I'm having trouble signing in / signing up" to solve the user's concern?

• "I didn't get a verification email"

• "I got an email without a verification code"

• "I got an error"

• "I'm getting an 'Account not found' error"

What would be the most accurate step from the workflow "Android Auto issues" to solve the user's concern?

• "Something doesn't look right on Waze on Android Auto"

• "A feature from Waze isn't working on Android Auto"

• "Waze blacked out / crashed on Android Auto"

• "Other Waze on Android Auto issues"

What would be the most accurate workflow to solve the user's concern?

• Google Assistant in Waze isn't working

• Sound issues in Waze

• I can't hear the voice directions

• Waze is pronouncing a word or a name wrong

What would be the most accurate workflow to solve the user's concern?

• The lanes feature isn't working properly

• Waze doesn't suggest the fastest route to my destination

• I see a routing error

• The search / autocomplete search doesn't work