GRIT CALL FLOW QUIZ 1
Authored by margaret garcia
Professional Development
Professional Development
CCSS covered
Used 11+ times
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16 questions
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1.
REORDER QUESTION
1 min • 5 pts
PUT THE CALL FLOW IN ORDER
WRAP UP/VALIDATION
NEED BASED SOLUTIONS
COLLECT/CONFIRM DEMOGRAPHICS
INTRODUCTION
OPEN/CLOSED ENDED QUESTIONS
Tags
CCSS.L.1.1J
CCSS.L.2.1F
CCSS.L.8.1C
CCSS.L.K.1D
2.
MATCH QUESTION
1 min • 1 pt
Match the following
Are they Flying In and Out of An Area
Stinging Insects
Are their wings falling off
Termites
Are you seeing live activity or dropping
Rodents
Tags
CCSS.L.2.1B
CCSS.L.3.1B
3.
MATCH QUESTION
1 min • 1 pt
Match the following
Are they tan brown or reddish brown?
Roaches
How high up is the nest?
Stinging Insects
Have you traveled recently?
Bedbugs
Tags
CCSS.L.9-10.2B
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Let me get some (a) , and we can go over all of your service options
Tags
CCSS.L.1.2A
CCSS.L.2.2A
CCSS.L.3.2A
CCSS.L.4.2A
CCSS.L.K.2A
5.
CATEGORIZE QUESTION
3 mins • 1 pt
Put the Verbiage in the Section of the Call Flow that it belongs
Groups:
(a) Wrap UP Validation
,
(b) Introduction
,
(c) Probing Questions
,
(d) Present Need based solutions
For that issue I would recommend....
The spelling of your name is ...
You can call whenever you are seeing activity
We have a contact number of...
Let me get some basic information
How long have you been seeing the activity?
Where are you seeing the activity
We can Absolutely Help you with that!
We have a contact email of ____
Are they small or large
We can go over all of your service options
Its includes coverage for ______ and also....
Tags
CCSS.L.4.1C
CCSS.L.9-10.1B
6.
DRAG AND DROP QUESTION
1 min • 1 pt
What (a) for your (b) _ (c) or
Tags
CCSS.L.1.1B
CCSS.L.2.2C
CCSS.L.3.2D
7.
DRAG AND DROP QUESTION
1 min • 1 pt
We have a Confirmed Appointment for (a) (b) between the hours of (c)
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