GRIT CALL FLOW QUIZ 1

GRIT CALL FLOW QUIZ 1

Professional Development

16 Qs

quiz-placeholder

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GRIT CALL FLOW QUIZ 1

GRIT CALL FLOW QUIZ 1

Assessment

Quiz

Professional Development

Professional Development

Easy

CCSS
L.1.1J, L.1.2A, L.2.1B

+19

Standards-aligned

Created by

margaret garcia

Used 10+ times

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16 questions

Show all answers

1.

REORDER QUESTION

1 min • 5 pts

PUT THE CALL FLOW IN ORDER

COLLECT/CONFIRM DEMOGRAPHICS

INTRODUCTION

WRAP UP/VALIDATION

NEED BASED SOLUTIONS

OPEN/CLOSED ENDED QUESTIONS

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.8.1C

CCSS.L.K.1D

2.

MATCH QUESTION

1 min • 1 pt

Match the following

Are they Flying In and Out of An Area

Stinging Insects

Are their wings falling off

Termites

Are you seeing live activity or dropping

Rodents

Tags

CCSS.L.2.1B

CCSS.L.3.1B

3.

MATCH QUESTION

1 min • 1 pt

Match the following

Are they tan brown or reddish brown?

Stinging Insects

Have you traveled recently?

Roaches

How high up is the nest?

Bedbugs

Tags

CCSS.L.9-10.2B

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Let me get some __________, and we can go over all of your service options

Tags

CCSS.L.1.2A

CCSS.L.2.2A

CCSS.L.3.2A

CCSS.L.4.2A

CCSS.L.K.2A

5.

CLASSIFICATION QUESTION

3 mins • 1 pt

Put the Verbiage in the Section of the Call Flow that it belongs

Groups:

(a) Wrap UP Validation

,

(b) Introduction

,

(c) Probing Questions

,

(d) Present Need based solutions

We have a contact email of ____

You can call whenever you are seeing activity

Its includes coverage for ______ and also....

For that issue I would recommend....

Are they small or large

Where are you seeing the activity

We can go over all of your service options

We have a contact number of...

We can Absolutely Help you with that!

Let me get some basic information

The spelling of your name is ...

How long have you been seeing the activity?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

6.

DRAG AND DROP QUESTION

1 min • 1 pt

What ​ (a)   for your​ ​ (b)   _​ (c)   or

_Works
Schedule
mornings or afternoons

Tags

CCSS.L.1.1B

CCSS.L.2.2C

CCSS.L.3.2D

7.

DRAG AND DROP QUESTION

1 min • 1 pt

We have a Confirmed Appointment for ​ (a)   ​ (b)   between the hours of ​ (c)  

Day of Week
Time Range
Date

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