GRIT CALL FLOW QUIZ 1
Quiz
•
Professional Development
•
Professional Development
•
Easy
+19
Standards-aligned
margaret garcia
Used 10+ times
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16 questions
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1.
REORDER QUESTION
1 min • 5 pts
PUT THE CALL FLOW IN ORDER
COLLECT/CONFIRM DEMOGRAPHICS
INTRODUCTION
WRAP UP/VALIDATION
NEED BASED SOLUTIONS
OPEN/CLOSED ENDED QUESTIONS
Tags
CCSS.L.1.1J
CCSS.L.2.1F
CCSS.L.8.1C
CCSS.L.K.1D
2.
MATCH QUESTION
1 min • 1 pt
Match the following
Are they Flying In and Out of An Area
Stinging Insects
Are their wings falling off
Termites
Are you seeing live activity or dropping
Rodents
Tags
CCSS.L.2.1B
CCSS.L.3.1B
3.
MATCH QUESTION
1 min • 1 pt
Match the following
Are they tan brown or reddish brown?
Stinging Insects
Have you traveled recently?
Roaches
How high up is the nest?
Bedbugs
Tags
CCSS.L.9-10.2B
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Let me get some __________, and we can go over all of your service options
Tags
CCSS.L.1.2A
CCSS.L.2.2A
CCSS.L.3.2A
CCSS.L.4.2A
CCSS.L.K.2A
5.
CLASSIFICATION QUESTION
3 mins • 1 pt
Put the Verbiage in the Section of the Call Flow that it belongs
Groups:
(a) Wrap UP Validation
,
(b) Introduction
,
(c) Probing Questions
,
(d) Present Need based solutions
We have a contact email of ____
You can call whenever you are seeing activity
Its includes coverage for ______ and also....
For that issue I would recommend....
Are they small or large
Where are you seeing the activity
We can go over all of your service options
We have a contact number of...
We can Absolutely Help you with that!
Let me get some basic information
The spelling of your name is ...
How long have you been seeing the activity?
Tags
CCSS.L.4.1C
CCSS.L.9-10.1B
6.
DRAG AND DROP QUESTION
1 min • 1 pt
What (a) for your (b) _ (c) or
Tags
CCSS.L.1.1B
CCSS.L.2.2C
CCSS.L.3.2D
7.
DRAG AND DROP QUESTION
1 min • 1 pt
We have a Confirmed Appointment for (a) (b) between the hours of (c)
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