101 W4 A

101 W4 A

Professional Development

•

30 Qs

quiz-placeholder

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101 W4 A

101 W4 A

Assessment

Quiz

•

Specialty

•

Professional Development

•

Practice Problem

•

Hard

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Rizwan Rizwan

Used 1+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the role of the secondary customer in a business transaction?

A) They directly serve the end-user
B) They influence the primary customer's satisfaction
C) They provide funding to the non-profit organization
D) They manufacture the product

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

In the context of a software developer selling products to retail stores, who is the secondary customer?

A) The software developer
B) The end-user
C) The chain of retail stores
D) The non-profit organization

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the importance of pleasing the secondary customer?

A) They pay the invoice
B) They provide funding
C) They influence the primary customer's satisfaction
D) They manufacture the product

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

In a non-profit organization serving people with disabilities, who are the three customers mentioned?

A) The funding agency, the disabled person, and the parents
B) The software developer, the end-user, and the retail stores
C) The employees, the end-users, and the primary customers
D) The chain of retail stores, the non-profit organization, and the government

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the significance of meeting the specifications and expectations of both primary and secondary customers?

A) It ensures product quality
B) It reduces costs
C) It increases profits
D) It leads to customer satisfaction

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

When a business has multiple product-market sets, what does this imply?

A) They sell the same product in different markets
B) They have separate and unrelated businesses
C) They serve different customer profiles with unique needs
D) They have no distinct customer profiles

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What does "Voice of the Customer" refer to?

A) Customer complaints
B) Customer reviews
C) Customer feedback and expectations
D) Customer invoices

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